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add-on transfer

it was working fine,transfered like 10-12 times w no problems,but now (around 9:50 server time) tried to transfer  my frost elf shoulders on lvl 25 enhance and (dont remember right) 5 gems(maybe even 6) on snowy amulet. i got msg something like :cant transfer add-on to itself.
nothing is transfered to snowy amulet but frost elf shoulders  r now on 0 enhance,w just 1 socket and i lost gems. i dont know how much golden stones i had but it probably used 1.

audio.s12 m5
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Hello,
we are having this checked, please wait
Thanks

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ty

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maybe it's 2 much 2 ask....could we solve my problem in this year plz

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Reply 4# audio


   can you provide a screenshot of the items and where you had the msg, so i can pass on to devs again . sorry for the wait

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no i cant,i didnt take ss,i transfered over 10 items and  didnt taking ss for them since it was forking fine

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support level-0
i want compensation,gold used for opening slots and +25 enhancement scroll,they can keep gems and i hope they choke on them

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i just wanna share info with all,i contacted leo on main cog and after few days i got +25 shoulder enhace scroll and 5 gem sockets opened on my shoulders,i even got my gems back......

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