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Can't login

Since yesterday I can't login on server Odin with my Facebook account. I sent the problem through support and I didn't get any answer and still same problem. It's seems as I was banned from server because I can login on Baldr with same account. When I'm going to click to login on game I got a message that I'm disconnected from server try to login again. I hope some one can help me with that since support looks doesn't work. My toon on server Odin is Midori I tried to upload a pic but it doesn't works as well.
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hello
what is your IGN and server? if you can login using another account, it means your account has been banned for having more than 1 account on server.
thanks

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